tag:status.avnio.com,2005:/historyAvnio Status - Incident History2024-03-28T18:39:47ZAvniotag:status.avnio.com,2005:Incident/203802602024-03-27T18:05:03Z2024-03-27T18:07:21ZEU Region Service Interruption<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>18:05</var> UTC</small><br><strong>Resolved</strong> - The service interruption in the EU region has been successfully resolved. The disruption was caused by an internal service consolidation, which has now been rolled back.<br /><br />We apologize for any inconvenience this may have caused and appreciate your patience throughout this process.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:52</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:52</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:52</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:30</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing technical difficulties impacting services in the EU region. Our team is actively investigating the issue to restore normal operations as swiftly as possible. We apologize for any inconvenience this may cause and appreciate your patience.</p>tag:status.avnio.com,2005:Incident/175733302023-06-14T19:00:56Z2023-06-15T03:53:56ZAvnio Library Related Incident<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>18:30</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Update</strong> - Our Service Provider is still investigating the issue and has implemented Disaster Recovery (DR) to ensure that services are running. As a result of this failover, at 13:49 UTC, this has restored functionality to most services.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Update</strong> - We are aware of this issue and is actively investigated by our Service Provider - both to mitigate as quickly as possible, and to identify the trigger and contributing factors.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Investigating</strong> - Starting at 13:15 UTC on 14 Jun 2023, customers using Avnio Library in the US region may experience issues accessing services.<br /><br />Current Status: We are aware of this issue and are actively investigating. The next update will be provided in 60 minutes, or as events warrant.</p>tag:status.avnio.com,2005:Incident/159298112023-01-25T10:52:07Z2023-01-25T10:52:07ZAI Search Not Accessible in EU Region<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:15</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:11</var> UTC</small><br><strong>Monitoring</strong> - As of 8:30 UTC, services are working as normal but we are still monitoring and will share updates as soon as more is known.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:11</var> UTC</small><br><strong>Update</strong> - As of 8:30 UTC, services are working as normal but we are still investigating and will share updates as soon as more is known.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>07:35</var> UTC</small><br><strong>Investigating</strong> - Starting at 07:30 UTC on 25 January 2023, some customers in Europe region may experience issues with Avnio AI - Library Search and Publishing Responses.<br /><br />We are actively investigating as our subprocessor has an outage.</p>tag:status.avnio.com,2005:Incident/158364282022-11-15T19:00:47Z2023-01-13T14:29:33ZAvnio Assistant Availability Issue<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Investigating</strong> - Some customers are facing availability issues</p>tag:status.avnio.com,2005:Incident/90779412022-01-14T06:15:56Z2022-01-14T06:15:56ZAvnio Chrome Extension Availability Issue<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>06:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>05:19</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>03:11</var> UTC</small><br><strong>Identified</strong> - Some users are not able to access Avnio Chrome Extension. Avnio is investigating the issue.</p>tag:status.avnio.com,2005:Incident/78835702021-08-30T16:29:21Z2021-09-30T13:14:47ZThis is an example incident<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>16:29</var> UTC</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>16:19</var> UTC</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>